Now the people of Delhi can register any of their complaints like electricity, water, cleanliness, traffic, parking, bad road, or any government service-related problem, directly from a single app. The name of this app is Delhi Mitra App.
The Delhi government has started a new and easy way to listen to the complaints of the citizens and resolve them quickly. Now the people of Delhi can register any of their complaints like electricity, water, cleanliness, traffic, parking, bad road, or any government service-related problem, directly from a single app. The name of this app is Delhi Mitra App. This app is a single platform for all government departments like the Delhi Government, Municipal Corporation (MCD), Delhi Police, DDA, NDMC, Delhi Cantt etc., through which you can register your complaint from anywhere and anytime. So let's know how to complain on the Delhi Mitra App and in how many days does it get a solution.
How to complain with Delhi Mitra App?
You can register a complaint with Delhi Mitra app in four easy ways like -
1. Mobile App - Download Delhi Mitra app on your smartphone. Login with OTP by entering mobile number. Then select the department, write your complaint, attach photo and submit.
2. Web Portal - Open the website portal of Delhi Mitra. Follow the complete process there and register the complaint by logging in with OTP.
3. WhatsApp - Send your complaint to the government WhatsApp number linked to the app. From there the complaint will be registered in the system.
4. Call Center - You can register a complaint by calling a toll free number. The call center agent will listen to you and register it in the system.
Apart from this, if someone has given a handwritten complaint, then it will also be uploaded in the system in digital form. These complaints can be submitted to the Chief Minister's Office, ministers, MLAs or any government department.
What is the status of the complaint? When will the solution be found?
You will get SMS update on every complaint, that is, at every step you will keep getting a message that at what stage your complaint is. Now the case will remain open in the system until the solution is found, and senior officers will monitor it themselves. If the solution is not found, you can give negative feedback, due to which your complaint will automatically reach the higher authorities. If the solution is not found the second time, there will be a chance for a third review. The government has decided that every complaint will be resolved within the deadline, while every Wednesday from 10 am to 12 noon, the grievance redressal officer will meet people without an appointment and you can go directly and present your complaint. The cabinet has decided that this new system will be fully implemented in the next two months.
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